Refund Policy
As long as the order is not activated, or the cancellation request was submitted at least 48h before the renewal billing due date, you may be eligible for a full refund.
As long as the order is not activated and as long as it is not on a request cancellation that has been less than 48h of the renewal billing due date, we can offer a full refund if you have requested it.
Otherwise, all active accounts are no longer refundable.
In case we have an issue from our server (for example, an outage fully on our side) we can partially refund you for the remaining period of time you have still not used — from the current moment until the due date.
Thanks for understanding.
How to request a refund?
- Contact our billing team at [email protected].
- Include your business name, order ID, and the email used for purchase.
- If it is within the allowed timeframe, we will process the refund back to the original payment method.
Last updated: November 8, 2025
Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of resto-pos.com and any Resto / Resto Hive products, apps, dashboards, or services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.
1. Accounts & Subscriptions
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. Subscription fees are billed in advance and are non-refundable once the subscription becomes active, except as covered in our Refund Policy above.
2. Service Availability
We aim to keep the Resto POS platform online and available. However, from time to time, maintenance or third-party issues may cause interruptions. We are not liable for losses resulting from downtime, but we will always try to restore service quickly.
3. Acceptable Use
You agree not to use the Service for any illegal, fraudulent, or abusive purposes, including payment abuse, card testing, or reselling without authorization.
4. Payments
By submitting payment information, you authorize us (and our payment processor) to charge the amount indicated. Recurring subscriptions will renew automatically until canceled.
5. Intellectual Property
All content, code, design, logos, and documentation provided as part of the Resto POS ecosystem remain the property of Time2Sync / Resto. You receive a limited, non-exclusive, non-transferable license to use the software for your business.
6. Limitation of Liability
To the maximum extent permitted by law, Resto POS will not be liable for any indirect, incidental, or consequential damages, including lost profits or data, arising from your use of the Service.
7. Changes to Terms
We may update these Terms from time to time to reflect operational, legal, or regulatory changes. Continued use of the Service after changes means you accept the new Terms.
Last updated: November 8, 2025
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from resto-pos.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- Cookies – data files placed on your device that often include an anonymous unique identifier. Learn more: allaboutcookies.org.
- Log files – track actions occurring on the Site, and collect data including your IP address, browser type, ISP, referring/exit pages, and date/time stamps.
- Web beacons / tags / pixels – electronic files used to record information about how you browse the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and any other payment types accepted), email address, and phone number. We refer to this information as “Order Information”.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to:
- Fulfill any orders placed through the Site (including processing your payment information, arranging for delivery or activation, and providing you with invoices and/or order confirmations);
- Communicate with you;
- Screen orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we may use an e-commerce or billing platform to power our online store, and we use analytics tools such as Google Analytics to help us understand how our customers use the Site. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of certain services through their own ad settings.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights (EU/UK/EEA)
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
The Site is not intended for individuals under the age of 16. (If your jurisdiction requires a different minimum age, we will apply that.)
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Privacy Compliance Officer
Resto / Time2Sync Quebec INC.
Email: [email protected]
Last updated: November 8, 2025